FAQ's
Welcome to our FAQ. We’re here to assist you with any questions you may have. Below you’ll find answers to some of the most common questions we receive. If you still need help, don’t hesitate to contact us directly.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
When will my order be shipped?
Orders are shipped only after full payment has been received and confirmed. While we aim to dispatch as quickly as possible, dispatch times may vary depending on stock location and operational volume.
Do you offer same-day shipping?
In some cases, yes. If stock is available and payment is received early in the day, same-day shipping may be possible. However, we cannot guarantee this for every order.
Which countries do you ship to?
We ship to businesses across Europe and the USA, and other international destinations upon request.
What are your return conditions?
As a B2B platform, returns are handled on a case-by-case basis. We do not accept returns for change of mind. Faulty or damaged products must be reported within 24 hours after delivery.
Who covers the cost of return shipping?
In the event of an approved return, the buyer is typically responsible for return shipping unless agreed otherwise.
Orders
Below are some of are common questions about orders
How do I place an order?
Please contact us to receive our up-to-date stock list. We will require necessary company documents in order to register your company. You will receive a Proforma Invoice (PI) of your order once your company has been approved.
Do I need to pay before the goods are shipped?
Yes. All orders must be fully prepaid via bank transfer. Shipping will only occur after payment is received in our bank account.
Can I reserve stock?
Once an order is placed and a PI is sent, stock is reserved for 24 hours. If payment is not received within that time, the stock may be released to other customers.
What currencies do you support?
Our prices are displayed and invoiced in Euros (€).
Products
Below are some common questions about our products
Do the product images represent the exact item?
Images are for reference only. Product packaging, region version (e.g., EU/FR/International), and barcodes may vary.
Do you offer bulk discounts?
Yes, but only for verified wholesale clients placing large volume orders. You can contact us via Email, WhatsApp or via the live chat feature on our website.
What types of products do you sell?
We specialize in smartphones, tablets, smartwatches, audio devices, gaming accessories, cables, and other consumer electronics.
Are all items brand new?
Yes, all products are factory sealed (unless clearly stated otherwise) and brand new.
Payments & VAT
Below are some common questions about our payment and VAT terms
What payment methods are available?
We only accept bank transfers. Details will be shared in your Proforma Invoice.
Do your prices include VAT?
VAT is not included in the listed price. Intra-EU B2B sales are invoiced with 0% VAT under the reverse-charge mechanism. Dutch customers are subject to 21% VAT unless they are VAT-exempt. VAT will be clearly shown on your PI.