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All products packed with care at our Rotterdam warehouse.

Product FAQs

Please read our FAQs page to find out more.

Is VAT included in the listed price?

No, prices exclude VAT. VAT is handled based on your business registration and billing region.

Can I see real pictures before buying?

Images are for reference only. Contact our team for live photos when needed.

What are the order requirements?

We support flexible volumes — from trial orders to bulk shipments. MOQ depends on the product.

How does payment and stock reservation work?

We accept bank transfer (prepayment only). Stock is reserved once we issue a Proforma Invoice (PI) and confirm payment.

When will my order ship, and where do you deliver?

Most orders are dispatched shortly after payment is received, depending on warehouse capacity. Some items may be on pre-order with an ETA, which will be confirmed before invoicing.

We currently deliver to all countries within Europe.

What is your return policy?

Returns are accepted only for defective or incorrectly supplied items. Please see our Returns & Refunds Policy for full details.

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